Case Study
A prominent investment bank and mortgage broker in the U.S., the client encountered issues with their loan management system, causing delays in application processing and hindering scalability. To address the evolving needs of the real estate industry, Sonata initiated a strategic overhaul of loan services. The outcome? Enhanced market penetration and improved customer engagement.
The client, financial arm of a global automotive giant, witnessed rapid expansion. However, operating in the auto finance sector necessitated substantial technology investments to manage various business facets. With an in-house IT infrastructure, the company encountered typical operational challenges. Sonata proposed a infrastructure management services solution aimed at ensuring uninterrupted business operations and reducing costs.
A premier mutual fund management company faced challenges in addressing customer inquiries efficiently, leading to delays and inefficiencies. Sonata assisted in building an integrated customer service management system using Dynamics 365 Customer Service On-Premises. The implementation resulted in reduced turnaround time for query resolution, better manpower planning, and seamless integration with other systems for a 360-degree customer data view.
Founded in 2008, the California-based client is a financial services company that specializes in the origination, acquisition, and servicing of mortgage loans. The company operates through two primary business segments: loan production and loan servicing.
Modernizing ERP systems from legacy systems is a big challenge for any company. Sonata has completed more than 150 modernization assessments for Dynamics AX customers since 2019, helping customers achieve the process, data, and IT improvements they are looking for in their business transformation.
When Sonata helps 87 years old global American manufacturing company streamline its order processing. The company was heavily dependent on manual order processing and entry with limited visibility. Sonata used its unique proprietary PlatformationTM framework for building a comprehensive and robust system covering order management.
When Sonata helps streamline operations for global vision care majors with its unique PlatformationTM framework. The company was facing challenges due to the inconsistent implementation of Dynamics AX 2012. Sonata used its unique proprietary PlatformationTM framework for digital transformation to build a Dynamics 365-based solution on the Azure cloud.
When Sonata's Cloud and Dynamics expertise helps a Scandinavian company digitally transforms. This Scandinavian company specializes in sustainable and safe solutions for underground mining and tunneling.
When Sonata's test automation services enable a Fortune 500 Healthcare giant to increase business agility. With the implementation of phased Test Automation, we helped this company overcome its challenges of using over 800 applications across multiple geographies, resulting in cost savings, improvement in response time, and overall user experience.
When Sonata enables one of the world's leading audio products and solutions companies to leverage data for a better customer experience. Through a comprehensive cloud modernization program, we helped this company overcome its challenges and improve its operations, resulting in increased efficiency, cost savings, and a better customer experience. Read on to learn more about how Sonata delivered real results for this global travel leader.