Privacy policy

Privacy policy

Sonata Software Limited (“Sonata”, “we” “us” or “our”) has created this Privacy Statement, in order to demonstrate our Company's and its Subsidiary’s commitment to privacy. The following discloses our information gathering and dissemination practices for our website www.sonata-software.com as well as any events or initiatives that we may participate in. In general, you can visit Sonata's websites or our stalls at events without telling us who you are and without revealing any information about yourself. There are times, however, when we may need information from you.

Personal Information Provided By You to Sonata:

We may collect personal information such as your First Name, Last Name, E-mail Address, Job Title, Organization, Country, and City names and Phone Number.  When you provide this information through websites or emails, it enables us to respond to your request for products or services, and we will, (wherever permissible by relevant laws), collect, use and disclose this information to third parties for the purposes described in this Privacy Statement.

By using Sonata’s websites, associated microsites and mobile applications, you agree to the processing of your information as explained in this Privacy Statement.

Sonata websites may contain links to other sites which are outside our control and are not covered by this Privacy Statement. We encourage you to review the Privacy Statement/Notice of each website you visit. You are at liberty to respond or not to respond to these inquiries, and any and all information provided is strictly voluntary. However, there are areas of the sites that require this information to complete certain functions, and may not be available to those choosing not to reveal the information requested. You recognize and understand that there is no compulsion on you to provide us with your personal information and any and all personal information provided by you to us is with your full consent, and out of your own volition.. You also understand that we are under no obligation to verify the source from which the personal information about you is provided to us, and they are deemed to be provided by you. Sonata uses this information to get valuable feedback from your experience on our website or on our events. In addition, Sonata may also use your personal information for its other business purposes to help serve you better in your business, be it by informing you of new services, products, alliances or announcements etc..

Sonata does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested.

When we have your permission, or under the following circumstances:

You may choose to give us personal information, such as your name and address or e-mail ID that may be needed, for example, to correspond with you, to download our white papers or to provide you with a subscription. If you tell us that you do not want us to use this information as a basis for further contact with you, we will respect your wishes. We intend to protect the quality and integrity of your personally identifiable information. We will make a sincere effort to respond in a timely manner to your requests to correct inaccuracies in your personal information.

Cookies, and other technologies

We sometimes collect anonymous information from visits to our sites to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on Sonata websites, but we do so in ways that keep the information anonymous. Sonata or its affiliates or vendors may use this data to analyze trends and statistics and to help us provide better customer service. We maintain the highest levels of confidentiality for this information, and our affiliates and vendors follow the same high levels of confidentiality. This anonymous information is used and analyzed only at an aggregate level to help us understand trends and patterns. None of this information is reviewed at an individual level. If you do not want your transaction details used in this manner, you can either disable your cookies or opt-out at the download or request page.

Social Media - Some of our websites include social media cookies, including those that enable users who are logged in to the social media service to share content via that service.

Some of the cookies we commonly use are listed below. This list is not exhaustive and is intended to illustrate the main reasons we typically set cookies. If you visit one of our websites, the site may set some or all of the following cookies:

European Data Protection Rights - GDPR 

When we process personal data about you, we do so with your consent and/or as necessary to provide the website you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests of Sonata as described in this privacy statement. 
Below, you will find additional privacy information that you may find important. Sonata adheres to applicable data protection laws in the European Economic Area, which is applicable include the following rights: 
1. If the processing of personal data is based on your consent, you have a right to withdraw consent at any time for future processing; 
2. You have a right to request from us, a “data controller” as defined in the law, access to and rectification of your personal data; 
3. You have a right to request from us that your personal data is erased, subject to certain exceptions; 
4. You have a right to object to the processing of your personal data; and 
5. You have a right to lodge a complaint with a data protection authority.Security of Personal Data 

Sonata is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. 

AuthenticitySonata shall not be responsible for the authenticity of the information and it is your duty to ensure that the information provided is authentic. 

Mailers Sonata may, if you so choose, send direct mailers to you at the address given by you. You have the option to 'opt-out' of this direct mailer by way of links provided at the bottom of each mailer. We respect your privacy and in the event that you choose not to receive such mailers, we will take all steps to remove you from the list. 

Personal Data - Store and Process

Personal data collected by Sonata may be stored and processed in your region, in India, and in any other country where Sonata or its affiliates, subsidiaries or service providers operate facilities. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located. 
We may transfer certain personal information across geographical borders to Sonata entities or service providers in other countries working on our behalf in accordance with applicable law.  We transfer personal data from the 
European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data.  

Retention of Personal Data

Sonata retains personal data for as long as necessary to provide the access to and use of the website, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly. 

Disclosure of Information 

We provide the information to trusted partners who work on behalf of or with Sonata under extremely strict confidentiality and data protection agreements. These Companies may use your personal information to help Sonata communicate with you about offers from Sonata and our marketing partners. However, these Companies do not have any independent right to share this information. Sonata may share your personal information with your consent, or where the disclosure is necessary to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law. We transfer information about you if Sonata is acquired by or merged with another company. 

Anti-Spam Policy

Sonata recognizes the receipt, transmission or distribution of spam emails (unsolicited bulk emails) as a major concern and has taken reasonable measures, to minimize the transmission and effect of spam emails in its computing environment. All emails received by Sonata, are subject to spam check. Any email identified as spam will be rejected with sufficient information to the Sender for taking necessary action. With this measure, along with other technical spam reduction measures, Sonata hopes to minimize the effect of spam emails. Sonata reserves the right to reject and/or report any suspicious spam emails, to the authorities concerned, for necessary action, from time to time. 

Right to Opt Out

Sonata respects your privacy considerations and hence provides an option to you, to not provide the data or information sought to be collected. 
Further, you can also withdraw your consent which was earlier given to Sonata, and the same must be communicated to Sonata in writing.

Effective Date:

This Privacy Statement is revised and effective from July 1, 2018, and it supersedes all existing policies on the subject matter.

Changes to This Privacy Statement:

Please note that this Privacy Statement may be subject to change from time to time. The revised Privacy Statement will accordingly be published on this page.  We will not reduce your rights under this Privacy Statement without your explicit consent. Please regularly check this Privacy Statement to ensure you are aware of the latest updates with respect to the same.

For any queries on our Privacy Policy, please email

info@sonata-software.com

Data Protection Officer

Sonata has appointed internal Data Protection Officers who can be contacted for any questions or concerns about Sonata’ privacy policies or practices. Depending on your location, you can refer to: 
Data Protection Officer: dpo.sonata@sonata-software.com