Digital Contact Center
Enhance customer engagement and drive revenue with omnichannel experiences, self-service, personalized interactions, and advanced analytics
BFSI
Overview
As a global IT services leader specializing in BFSI, Sonata offers customized and skilled expertise in:
- Cloud solutions for payments, core banking, and more
- Streamlining operations and reducing costs
- Enhancing customer experience with personalized services
- Supporting Fintech and InsureTech platforms
- Ensuring regulatory compliance
Sonata specializes in developing tailored solutions and proof-of-concepts (PoC) designed specifically for the BFSI domain, ensuring unparalleled efficiency and effectiveness.
Following the acquisition of Quant Systems, we have expanded our offerings in the BFSI sector, further enhancing our ability to deliver innovative solutions that drive modernization and transformation within the industry.
Offerings
Where We Deliver Innovation
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Retail Banking
Elevate Customer Experience: Innovative solutions tailored to enhance satisfaction and loyalty- Elevate Customer Experience: Innovative solutions tailored to enhance satisfaction and loyalty
- Streamline Operations: Industry expertise applied to optimize functionality and efficiency
- Personalized Services: Customized solutions for a more engaging banking experience
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Mortgage & Lending
Revolutionizing Lending: Optimize loan origination, underwriting, and risk assessment- Revolutionizing Lending: Optimize loan origination, underwriting, and risk assessment
- Automate Tasks: Improve accuracy and operational efficiency while ensuring compliance
- Empowering Lenders: Elevate customer experiences, drive growth, and unlock operational potential
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P&C Insurance
Comprehensive Offerings: Policy administration, claims management, customer engagement, and more- Comprehensive Offerings: Policy administration, claims management, customer engagement, and more
- Technology Integration: Automated underwriting and intelligent automation for operational efficiency
- Tailored Solutions: Adapt, compete, and thrive in the dynamic market with transformative solutions
Powering Your BFSI Transformation
A Suite of Cutting-Edge Solutions
Generative AI
Dynamics Copilots and OpenAI/Azure OpenAI API for streamlined operations, accelerated application development, and enhanced customer experiences
Data Privacy
AI-driven solutions automate privacy programs ensuring GDPR, CCPA, and GLBA compliance.
Microsoft Fabric
Analytics platform for data-driven insights, AI-powered experiences, and seamless data integration, enhancing decision-making and operational excellence.
Advanced Technologies
RPA, AI/ML, and blockchain solutions to streamline processes, enhance customer interactions and analytics, ensuring heightened security.
Sonata Advantage
'Major Contender' in Lending IT Services for 2023 By Everest Group
'HFS - Enterprise Innovator' in Generative Enterprise Services for 2023
Proud member of Microsoft’s Dynamics Inner Circle for FY23/24
Empowering BFSI modernization with expanded offerings post-acquisition of Quant systems
Industry-led IPs include Digital wallets, Intelligent Chatbot, Progressive Web Apps, and IntellQA – AI accelerated Testing
Pioneering Responsible Generative AI with Harmoni.AI
Our Partners
Trusted Partnerships for Unparalleled Success
Our enduring partnerships, spanning over 20 years, with leading banking, mortgage, and lending clients underscore our commitment to delivering lasting value and fostering mutual success.
Partner with Sonata to Transform Your BFSI Operations.
Success Stories
Integrated Customer Management Excellence
A premier mutual fund management company faced challenges in addressing customer inquiries efficiently, leading to delays and inefficiencies. Sonata assisted in building an integrated customer service management system using Dynamics 365 Customer Service On-Premises. The implementation resulted in reduced turnaround time for query resolution, better manpower planning, and seamless integration with other systems for a 360-degree customer data view.
Our team of experts is ready to connect with you. Schedule a Meeting