Sonata CX
Overview
In today's experience driven economy, customer expectations are higher than ever. Global B2C brands can't afford blind spots. Fragmented data, inconsistent service delivery and delayed insights weaken brand trust and hinder growth.
Sonata CX helps leading organizations overcome these challenges by unifying customer feedback, operational audits and employee experience data into a single, real-time view. Powered by GDX, our proprietary license-free platform, Sonata CX seamlessly blends digital VoC and in-store audits with advanced AI insights – giving leaders a clear path to improve satisfaction, loyalty and profitability.
Whether you're tracking service consistency across franchises or linking sentiment to sales, Sonata’s three-decade heritage in global CX - backed by deep technology expertise - positions your brand for enduring success.
30 years driving global CX excellence
480,000+ evaluators worldwide
1M+ reports annually
100+ markets covered
ISO9001 / ISO27001 certified
24/7 operation
Trusted by
What our
Clients say
Our offerings
Industry segments we serve
How we deliver
Sonata CX advantage
Technology leadership
Backed by Sonata Software for deep AI, automation and analytics integration
Global delivery capability
with local expertise
GDX platform
License-free, intuitive and configurable for every client
ISO-certified operations
GDPR-aligned data processing
Resources
Whitepaper
Engaged employees, exceptional CX - integrating employee engagement with customer experience
This whitepaper reveals a critical yet underutilized solution – the strategic integration of employee engagement initiatives with customer experience programs. It explores Sonata CX’s integrated approach that fuses employee signals with customer feedback and operational data to improve outcomes where it counts: satisfaction, sales and consistency.
Case study
Secret shopper advantage - Implementing Global Mystery Shopping to Transform Retail Execution in Wearable Technology
Enhanced a leading technology company's retail presence through a comprehensive mystery shopping program, delivering actionable insights that improved display execution, strengthened retailer partnerships and boosted sales performance in the wearable technology category.