Skip to main content

Energy and Utilities

Overview

Energy and Utility companies face complex challenges with dynamic markets, rising regulations, and rapidly changing customer demands. Utilities, once uber-focused on energy delivery, are finding themselves competing in the world of digital services and fending off new entrants to the market.

With the right strategy and a modern business platform, these challenges become opportunities to create a competitive advantage. Sonata platformationTM not only helps our clients to create and deliver technology that solves today's challenges but to realize a modern business platform that is scalable, connected, open, and intelligent to meet the needs of tomorrow.

Energy and Utilities

Enhancing the Customer Experience

The days of selling a commodity service to a captured customer base are long gone. Customers today have options and expectations. They expect service levels that are equal to or greater than those they get from other services, like banks and investment advisors. They demand fewer and shorter outages after storms and improved using data to better manage their consumption and associated costs.

Enhancing siloed systems and outdated service models will not result in a customer-centric, data-driven platform. The clear path forward is through digital innovation at a foundational level.

Enhancing the Customer Experience for Energy and Utilities

Achieving Predictable Outcomes with Dynamics 365

 

The Microsoft Dynamics 365 cloud platform combines front office, back office, and field operations in a singular, enterprise environment. Operations are optimized with integrated cloud ERP, field service, enterprise asset management, business intelligence, and human capital management.

The digital revolution is here for Energy and Utility companies. New technologies, new competitors, new types of customers, and new forms of energy. The market leaders will need to prove their ability to improve efficiency and expand their customer bases, by adding new capabilities and deploying improved business models.

The good news is with disruption comes opportunities, for those that are willing to adapt and transform.

ACHIEVING PREDICTABLE OUTCOMES WITH DYNAMICS 365

Offerings

World Class Service Offerings for Energy & Utilities

  • 01

    Consulting and Envisioning Services

  • 02

    Platformation

  • 03

    Finance and Operations

  • 04

    Asset Management

  • 05

    Customer Service, Sales and Marketing

  • 06

    Field Service Automation

  • 07

    Project Automation

  • 08

    Talent, HR and Skills Management

  • 09

    Predictive Analytics and Data Intelligence

  • 10

    Custom Development and Managed Services

TESTIMONIALS

Our co-op was looking for a single, integrated ERP solution that could handle a wide range of requirements and simplicity was the watchword.  For the first time, we have transparency across the organization and it is a game-changer 

- VP Operations, Wind and Solar Energy Provider 

 

Our new solar business unit needed an ERP system deployed within 60 days, and it needed to be cloud-based and turnkey since internal IT resources were limited. Additional time for business-process modeling was not an option. Despite these challenges, Sonata came through big time to meet our timeline requirements.

- CIO, US Energy Firm

quote rectangle

Our team of experts is ready to connect with you. Schedule a Meeting