A leading Canadian tire and automotive services provider partnered with Sonata Software to modernize its 13-year-old ERP landscape and transform store operations. By replacing its legacy AX 2009…
Industry Overview
Today, customer experience is the competitive edge across every industry whether you’re selling products, serving guests, fueling mobility, or shipping technology at scale. As expectations rise for speed, personalization, transparency, and seamless journeys, operational excellence alone isn’t enough. Organizations need to understand customer behavior across touchpoints, reduce friction, and build trust—consistently. Our industry-led CX approach helps brands identify what’s breaking the journey, measure what matters, and transform experiences with the right mix of digital and physical methods.
Industries we support
Fuels, oil
and gas
Omnichannel experiences beyond the pump built for retention.
WHAT WE FOCUS ON
Customer experience transformation that’s measurable
- Track journeys across key touchpoints
- Use customer feedback to guide change
- Improve consistency, speed, and personalization
- Enable omnichannel experiences where needed
- Reduce friction that drives churn
Industry certifications and recognitions
Please do share the list of certifications and recognitions
Impact
Accelerating digital traction
A leading Canadian tire and automotive services provider partnered with Sonata Software to modernize its 13-year-old ERP landscape and transform store operations. By replacing its legacy AX 2009…
Accelerating digital traction
A leading Canadian tire and automotive services provider partnered with Sonata Software to modernize its 13-year-old ERP landscape and transform store operations. By replacing its legacy AX 2009…
Accelerating digital traction
A leading Canadian tire and automotive services provider partnered with Sonata Software to modernize its 13-year-old ERP landscape and transform store operations. By replacing its legacy AX 2009…
Accelerating digital traction
A leading Canadian tire and automotive services provider partnered with Sonata Software to modernize its 13-year-old ERP landscape and transform store operations. By replacing its legacy AX 2009…
Accelerating digital traction
A leading Canadian tire and automotive services provider partnered with Sonata Software to modernize its 13-year-old ERP landscape and transform store operations. By replacing its legacy AX 2009…
Accelerating digital traction
A leading Canadian tire and automotive services provider partnered with Sonata Software to modernize its 13-year-old ERP landscape and transform store operations. By replacing its legacy AX 2009…
Accelerating digital traction
A leading Canadian tire and automotive services provider partnered with Sonata Software to modernize its 13-year-old ERP landscape and transform store operations. By replacing its legacy AX 2009…
Accelerating digital traction
A leading Canadian tire and automotive services provider partnered with Sonata Software to modernize its 13-year-old ERP landscape and transform store operations. By replacing its legacy AX 2009…
Accelerating digital traction
A leading Canadian tire and automotive services provider partnered with Sonata Software to modernize its 13-year-old ERP landscape and transform store operations. By replacing its legacy AX 2009…
Accelerating digital traction
A leading Canadian tire and automotive services provider partnered with Sonata Software to modernize its 13-year-old ERP landscape and transform store operations. By replacing its legacy AX 2009…
Accelerating digital traction
A leading Canadian tire and automotive services provider partnered with Sonata Software to modernize its 13-year-old ERP landscape and transform store operations. By replacing its legacy AX 2009…
Solutions and services tailored for Retail
Mystery Shopping
Independent in-store evaluations of service, staff behaviour, and customer journey execution.
Competitor Benchmarking
Compares service quality and store performance against competitors.
Brand Compliance and Store Audits
Structured audits to ensure adherence to brand standards, merchandising, and operational readiness.
Voice of Customer (VoC)
Independent in-store evaluations of service, staff behaviour, and customer journey execution.
Omnichannel Experience Measurement
Evaluates end-to-end journeys across digital, delivery, and in-store touchpoints.
GDX Insight Platform
Real-time CX analytics with dashboards and actionable performance tracking.