SAP CX
Overview
Enterprises today are operating on fragmented and legacy commerce ecosystems that limit their ability to scale digital channels, deliver seamless customer experiences, and respond to market demands.
Disconnected ERP and commerce systems lead to manual errors and inefficiencies. Legacy platforms slow down innovation and make it difficult to roll out new features. At the same time, lack of real-time visibility impacts decision-making, while increasing traffic and global expansion demands expose scalability limitations.
If left unaddressed, organizations continue to incur rising operational costs, miss digital revenue opportunities, and accumulate technical debt that makes future transformation more expensive and complex.
Sonata’s SAP Commerce transformation approach addresses these challenges by enabling a seamless transition from legacy systems to a modern, scalable, and integrated commerce ecosystem. By combining lean architecture, cloud-native platforms, and deep ERP integration, Sonata helps enterprises improve efficiency, enhance customer experiences, and unlock scalable digital growth.
End-to-end SAP Commerce transformation
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Lean Commerce Architecture
Accelerate modernization using a proven framework that combines reverse engineering insights with forward engineering capabilities.Accelerate modernization using a proven framework that combines reverse engineering insights with forward engineering capabilities.
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Modern Experience Layer
Deliver superior UX with Spartacus and headless architectures designed for flexibility and speed.Deliver superior UX with Spartacus and headless architectures designed for flexibility and speed.
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Cloud-Native Commerce Platform (CCV2)
Leverage SAP Commerce Cloud with scalable, secure, and high-performance infrastructure.Leverage SAP Commerce Cloud with scalable, secure, and high-performance infrastructure.
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SAP BTP & ERP Integration
Seamlessly connect SAP ECC, S/4HANA, and third-party systems for real-time operations and visibility.Seamlessly connect SAP ECC, S/4HANA, and third-party systems for real-time operations and visibility.
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AI-Driven Commerce Capabilities
Enable conversational commerce, personalization, and intelligent customer engagement.Enable conversational commerce, personalization, and intelligent customer engagement.
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Pre-Built Accelerators
Reduce time-to-market with ready-to-deploy assets including pricing engines, promotions, integrations, and CI/CD pipelines.Reduce time-to-market with ready-to-deploy assets including pricing engines, promotions, integrations, and CI/CD pipelines.
Sonata Advantage
Proven scale and complexity handling
- Large global rollouts, multi-country, multi-brand
- Experience with very high traffic platforms (millions of searches/hour)
Unique “Lean Commerce” framework
- Combines reverse engineering intelligence + forward acceleration
- Faster modernization with lower risk (this is a real differentiator)
Deep SAP Commerce + modern stack expertise
- Early adopters of Spartacus, CCV2, SAP BTP
- Strong integration capabilities across ERP & ecosystem
Strong asset base
- Pre-built integrations, pricing engines, CI/CD, caching, etc.
- Faster time-to-market vs competitors
End-to-end capability (consult → build → run)
- Strategy, implementation, and managed services in one partner
AI-led innovation layer
- Conversational commerce + AI-driven enhancements (ahead of many SI players)
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