Insights - Case study

A leading US real estate lender was facing challenges with their existing loan management system. Sonata launched a strategic initiative to create a Borrower Portal and automated loan processes for end users. The platform has resulted in satisfactory scalability, enhanced market penetration, improved customer engagement, and streamlined borrowing processes.

The financial subsidiary of a major Japanese automobile manufacturer faces challenges in managing its IT infrastructure due to rapid growth and the need for technology for various business aspects. Sonata proposed a comprehensive infrastructure management services solution, which includes 24/7 monitoring, regular maintenance, disaster recovery, and regulatory compliance measures. The results include business continuity, reduced costs, improved productivity, and reduced IT hires, training, and retention.

A prominent financial institution in the housing finance sector faced challenges after a merger and had a need for over 450 applications to be upgraded. Sonata was tasked with the implementation of DevOps which successfully resulted in reduction of the TCO by 25% with 95% automated deployment.

A leading Indian financial services provider sought a partner to maintain and improve their UPI-based Payment Platform. They were facing issues with timely delivery, frequent downtime, and struggled with large transactions. Sonata proposed a multi-phased method to establish a COE team, focusing on payment platform development, cloud transformation, and modernization.

A major Indian mutual fund management firm faced challenges such as disjointed customer support procedures, a lack of a one-stop shop for all customer queries, etc. Sonata assisted the client in developing an integrated customer service management solution using Dynamics 365 Customer Service. It resulted in significant enhancements to customer service management including a decrease in Turn Around Time.