Evaluate Self Assessment

Evaluate: Self Assessment Tool

How we can help?

Sonata CX’s team of in-house specialists have combined our experiences of programme and reporting development around the world with our proven mobile data capture programme to create a solution that can be utilised by any team to drive visibility and insights and support meaningful change wherever it’s required.

We help our client’s businesses by:

  • Providing the tools required to quickly and easily create a survey on any topic.
  • Utilising simple logic to ensure your teams can respond quickly and easily to your questions – even when further questions are needed to get to the heart of any given issue.
  • Pushing surveys to specific teams – subject to their specific location, store type or categorisation.
  • Monitoring responses in real-time to get a feel for what’s happening out in the field.
  • Providing drag and drop functionality to quickly design the reporting you’ll need to understand performance, issues and areas of focus.
  • Our team is on hand at any stage to provide guidance or support in any aspect of your ‘evaluate’ requirements.

Our portfolio of measurement services have a clearly defined role to play in providing independent and objective assessments from a customer/brand perspective.

We also recognise that in today’s competitive environment, ongoing insights and real frontline ownership require a corresponding solution - with the need for consistent, reliable and evolving experiences playing a larger part in meeting customers' ever-more-demanding expectations.

This is why Sonata CX created ‘Evaluate’ – a custom-designed self-assessment tool that’s as flexible, intuitive and insightful as your demands require.

By providing your frontline teams with the means of sharing immediate feedback with you and your business stakeholders, you benefit from seeing how your teams are performing, and hearing first-hand their challenges or barriers to delivery.

Whilst Sonata CX’s team of experts remain on hand to provide insights and best practice solutions, ‘evaluate’ also provides you and your teams the ability to create, distribute and report your own surveys and expected (text, numeric or image-based) responses – at a time of your choosing.

Customer Experience (CX) Management Services

OUR CX OFFERINGS

Program consultation and design

  1. ‘Evaluate’ allows rapid creation and deployment of any survey required to be shared with your frontline teams
  2. Surveys can be created using our step-by-step intuitive tool
  3. Survey logic can be applied to ensure surveys are quick and easy to complete
  4. Categorisation of your teams will ensure only relevant surveys are sent to specific teams
  5. Our team of consultants are on hand to answer any questions you may have

Data capture and action tracking

  1. Once survey results are in, performance by store, category or region can be immediately identified
  2. Regional or territory managers will be able to create reporting output

Program creation and delivery

  1. Promotional/seasonal layout execution
  2. Due diligence/compliance checks
  3. Brand or Facilities audits
  4. Staff engagement, pulse surveys and identification of training requirements

Reporting and analytics

  1. Reports can be quickly created by your own program champions
  2. Focus is provided on resolving performance issues
  3. Images are captured and available for review
  4. Data captured is reported in real-time to stakeholders
  5. Action tracking can be applied to programme output
  6. Track and monitor progress
  7. Sonata CX provides full support as required

Evaluate: Self Assessment Tool

What makes us different?

  • As one of the biggest customer experience management companies, we have been market leaders in CX Management for over 26 years with global coverage in 100+ markets.
  • Our in-house system and platform methods ensure a unique solution for each of our clients.
  • Evaluate platform supports multiple survey creation, simple targeted distribution, ongoing tracking and monitoring of results.
  • Evaluate app delivers targeted, secure surveys for completion by your frontline teams.
  • We are part of Sonata Software – India’s fastest growing IT Services business, with over 5000 passionate technology professionals worldwide.
  • We maintain strategic ongoing partnerships with our clients and ISO9001 certification for quality assurance.
  • We have full omnichannel capabilities that provide bespoke end-to-end customer journey insights and analytics that drive meaningful change.

Frequently Asked Questions

What is Customer Experience?

Customer Experience is the aggregation of all the impressions and interactions of a customer across different touchpoints they had in the complete customer journey. It is the perception built by your customers when they experience your brand or business. Every small interaction matters. For example: Coming across an ad, browsing through a website, talking to a sales representative, paying a bill, or talking to customer care for after-sale service. The positive impact from all these interactions altogether makes a customer experience remarkable.

RELATED SERVICES

Looking for other services that can help you complete your CX experience? Have a look at our services offerings

  • Mystery Shopping provides an independent assessment of your team’s service and standards, from a customer’s point of view, using our team of trained evaluators.
  • Brand and Compliance Audits provide a detailed analysis of brand compliance across any physical touchpoints, using our team of certified auditors.
  • Employee Engagement provides a detailed assessment of your frontline teams’ engagement with your business, their alignment and understanding of its direction, and the extent of the support provided by their managers and the wider business.

Sonata CX is a global technology company specialising in customer experience CX measurement, platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. It has presence across USA, Canada, EMEA and APAC regions. If you would like to know more on how we can help you, please fill out the form.