Our Story
私たちの歴史
GBWについて
GBWについて
現在、GBWとして世界中に顧客体験エキスパートのオフィスとチームがあり、100か国以上で幅広い評価プログラムをカバーしています。
私たちの専門性は、企業様の最前線のチームから組織全体への変化を促すような、非常に複雑で継続的な評価プログラムをオーダーメイドで提供する能力にあります。
これを達成するために、私たちは初めの相談から分析的洞察まで、そしてその間の全てを提供します。
私たちはこれをチームとして提供し、サービスを提供する世界中のコミュニティを代表しています。私たちは、様々な経歴や経験、民族と多様性、言語や文化を持ち合わせていますが、私たち一人一人が「すべての経験が重要」であることを保証することに尽力しています。
私たちの歴史
数字で見るGBW
私たちの歴史
数字で見るGBW
GBWの成功は、大量のデータを管理する能力に基づいています。私たちは毎日、何百万ものデータを収集、調査、分析、報告して、世界中の企業様のビジネスに
10億ドル以上
Sonata Market Cap (USD)
10
対象主要業種
27年
27年の顧客体験実績
9001
ISO認定
1M+
毎年発行されるレポート
150以上
世界の国々
4500以上
28拠点に従業員を配置
2500以上
世界各国のクライアント数
48万以上
評価員数
私たちの歴史
Sonata Softwareについて
2020年3月にGBWはSonata Softwareの一員になりました。
Sonata Software is a global technology company that enables digital transformation initiatives for enterprises, to create connected businesses, open, intelligent and scalable.
Sonata’s Platformation TM methodology brings together industry expertise, platform technology excellence, design thinking led innovation and strategic engagement models to deliver sustained long term value to customers.
A trusted partner of world leaders in the Services, Retail, Distribution, Travel and Software industries, Sonata’s solution portfolio includes its own digital platform such as Brick & Click Retail Platform©, Modern Distribution Platform©, Rezopia Digital Travel Platform© and Halosys Mobility Platform©, best in class capabilities on ISV digital technology platforms such as Microsoft Dynamics 365, Microsoft Azure, SAP Hybris, Cloud Engineering and Managed Services, as well as new digital applications like IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, BlockChain and CyberSecurity.
Sonata’s people and systems are nurtured to bring together the depth of thought leadership, customer commitment and execution excellence to make a difference to business with technology.
2021 - 2022
Microsoft Dynamics Inner Circle Member
2020
Microsoft Eagle Bronze award for Dynamics 365
2018 - 2019
Microsoftダイナミクスインナーサークルのメンバーシップ
2016 - 2017
Microsoft ISV開発センター
2016
ハイブリッドクラウド及び構造基盤プラットフォーム賞のファイナリストt
2017, 2015, 2014
Microsoft Country Partner of the Year, India
2013
クラウドパートナーオブザイヤー
2013
SIパートナーオブザイヤー
私たちの歴史
Sonata Software’s strong Microsoft partnership
2021 - 2022
Microsoft Dynamics Inner Circle Member
2020
Microsoft Eagle Bronze award for Dynamics 365
2018 - 2019
Membership in Microsoft Dynamics Inner Circle
2016 - 2017
Microsoft ISV開発センター
2016
ハイブリッドクラウド及び構造基盤プラットフォーム賞のファイナリストt
2017, 2015, 2014
Microsoft Country Partner of the Year, India
2013
クラウドパートナーオブザイヤー
2013
SIパートナーオブザイヤー
私たちの歴史
リーダーシップチーム
私たちのリーダーシップチームは、企業様、従業員、及びより広いコミュニティの変革を支援するための努力に懸命に取り組んでいる、経験豊富な業界の専門
OUR STORY
About GBW
We’ve been improving customer experiences around the world since 1995. From humble beginnings, and an aspirational name, our belief and determination grew GAPbuster Worldwide from a local start-up to a truly global success story.
Today, as GBW, we have offices and teams of CX experts around the world, covering the widest range of measurement programs in over 100 countries.
Our expertise lies in our ability to deliver bespoke, highly complex, ongoing measurement programs that drive change from your frontlines teams and throughout your organisation.
In order to achieve this, we provide everything from initial consultation through to analytical insights and everything inbetween.
We deliver this as a team, representing the worldwide community that we serve. We are a mixture of backgrounds and experiences, ethnicities and diversity, languages and culture. Every one of us is dedicated to helping ensure ‘every experience counts’.
OUR STORY
GBW in Numbers
GBW’s success is based upon our ability to make sense of large volumes of data. Every day we’re collecting and crunching, analysing and reporting millions of pieces of data into meaningful insights that drive long term change within our client’s businesses around the world. We see beauty and opportunity in driving connections and correlations in the data we deliver. With this is mind, here are a few more numbers that help define who we are.
$1BN+
Sonata Market Cap (USD)
10
Major sector coverage
27 yrs
27 years CX experience
9001
ISO Certified
1M+
Reports published anually
105+
Countries worldwide
4500+
Employees in 28 locations
2500+
Clients all around the world
480,000+
Evaluators work with us
Our story
About Sonata Software
“GBW became part of Sonata Software in March 2020.”
Sonata Software is a global technology company that enables digital transformation initiatives for enterprises, to create connected businesses, open, intelligent and scalable.
Sonata’s Platformation TM methodology brings together industry expertise, platform technology excellence, design thinking led innovation and strategic engagement models to deliver sustained long term value to customers.
A trusted partner of world leaders in the Services, Retail, Distribution, Travel and Software industries, Sonata’s solution portfolio includes its own digital platform such as Brick & Click Retail Platform©, Modern Distribution Platform©, Rezopia Digital Travel Platform© and Halosys Mobility Platform©, best in class capabilities on ISV digital technology platforms such as Microsoft Dynamics 365, Microsoft Azure, SAP Hybris, Cloud Engineering and Managed Services, as well as new digital applications like IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, BlockChain and CyberSecurity.
Sonata’s people and systems are nurtured to bring together the depth of thought leadership, customer commitment and execution excellence to make a difference to business with technology.
2021 - 2022
Microsoft Dynamics Inner Circle Member
2020
Microsoft Eagle Bronze award for Dynamics 365
2018 - 2019
Microsoft Dynamics Inner Circle Member
2016 - 2017
Microsoft ISV Development Center
2016
Hybrid Cloud & Infrastructure Platform Award finalist
2017, 2015, 2014
Microsoft Country Partner of the Year, India
2013
Cloud Partner of the Year
2013
SI Partner of the Year
Our story Sonata Software’s strong Microsoft partnership
2021 - 2022
Microsoft Dynamics Inner Circle Member
2020
Microsoft Eagle Bronze award for Dynamics 365
2018 - 2019
Microsoft Dynamics Inner Circle Member
2016 - 2017
Microsoft ISV Development Center
2016
Hybrid Cloud & Infrastructure Platform Award finalist
2017, 2015, 2014
Microsoft Country Partner of the Year, India
2013
Cloud Partner of the Year
2013
SI Partner of the Year
Our story
Leadership Team
Our Leadership team is comprised of seasoned industry experts who are relentless in their efforts to help clients, employees, and wider community to transform. With years experience, we are dedicated to consolidate performance across systems, functions, and geographies.